FAQ
Frequently Asked Questions
FAQs
Getting Started
Simply visit our sign up page and create an account. You'll need to provide your phone number, choose your preferred check-in time, and add at least one Care Circle contact. The entire setup takes less than 5 minutes.
Most users complete setup in under 5 minutes. You just need to enter your phone number, choose your check-in time, and add your Care Circle contacts.
No — there’s no app required. CheckinBee works entirely through text messages, so it works on any phone.
No. CheckinBee works on any phone that can send and receive text messages. No apps or downloads are required.
Yes — many people use CheckinBee to check in on a loved one. You can manage everything on their behalf.
Yes — we offer a 14-day free trial with no credit card required.
CheckinBee is currently available in the United States, Canada, and the United Kingdom.
How Check-ins Work
You’ll receive a simple text message each day.
Just reply “yes” or “okay” — that’s it. We’ll confirm that you’ve checked in.
Our free trial and Family plan include one check-in per day. Family Plus allows up to three check-ins per day, each with its own schedule.
Yes — we send helpful reminders before your check-in time. If you don’t respond, we’ll follow up again before notifying your care circle.
You can check in any time after you receive the message from CheckinBee asking you to check in for the day. We will send you the message 1 hour before your check-in time (customizable). For example, if your check-in time is at 9am, you can check-in anytime after 8am by replying to our check-in message.
That’s completely fine. You have a check-in window (which you can customize), so you can respond when it suits you.
Yes — you can select specific days of the week. For example, you may only want check-ins on weekdays.
Yes — you can update your check-in time at any point from your dashboard. Changes take effect the next day. You can also set different times for different days of the week.
You can continue checking in as normal wherever you are. Or, if you prefer, you can pause your check-ins while you’re away.
If a Check-in is Missed
If we don’t hear back from you within your check-in window, we’ll notify your care circle right away. They’ll receive a message letting them know you haven’t checked in so they can follow up and make sure everything is okay.
By default, you’ll have a 1-hour check-in window before alerts are sent. This can be customized if you’d like more or less time.
If your phone service is down and you can't receive our text, you can still check in via your dashboard if you have internet access. Otherwise, your Care Circle will be notified as designed, ensuring someone checks on you.
Care Circle & Alerts
Your care circle is the group of people who will be notified if you miss a check-in. This can include family members, friends, or professionals — you choose who is included.
We recommend choosing quality over quantity when adding your care circle members. Make sure you are picking people who you trust and can rely on to follow up after a missed check-in. With that being said, we recommend adding 2-3 emergency contacts if possible.
Missed check-in alerts are sent via text message. Your care circle is notified right away so they can take action quickly.
Click 'Add new' under the care circle section in your CheckinBee dashboard. You can invite family and friends by entering their email addresses. Each person receives an email invitation that requires confirmation. Once they accept, they'll receive text notifications if you don't check in.
Yes — if your care circle confirms you’re okay, they can help resolve the alert.
Pricing & Plans
We offer a free no-hassle 14 day trial of CheckinBee with no credit card needed. Our paid plans start at only $13 per month. More details about our pricing can be found here.
No — there are no setup fees, contracts, or hidden costs.
Yes - There are no contracts or cancellation fees. You can cancel anytime through your account dashboard or by contacting our team.
We accept all major credit cards (Visa, MasterCard, American Express, Discover) and debit cards. Payment is processed securely through our encrypted payment system.
Other Questions
Daily check-in services can work in different ways. Some rely on phone calls that need to be answered when they ring, while others use text messages that can be replied to within a short time window.
CheckinBee uses simple text-based check-ins, allowing responses within a flexible window and letting care circle members coordinate if a check-in is missed. We’ve put together a neutral comparison of different daily check-in approaches to help explain how these options differ. View our daily check-in service comparisons.
CheckinBee is designed for older adults living alone, as well as the families and professionals who support them.
It’s ideal for situations where someone is living independently but a little extra daily reassurance would bring peace of mind — without needing constant check-ins or more complex monitoring.
Yes, we offer a professional version of CheckinBee created for organizations and communities. CheckinBee professional allows all check-ins to be viewed and managed from a single dashboard. Visit our professional page to find out more.
Long distance caregiving is stressful because you can't check on your loved one in person. CheckinBee bridges that gap by providing daily confirmation that your parent or relative is okay. If they don't respond to their check-in text after multiple attempts, you'll receive a text alert within about an hour. This lets you take action immediately — calling neighbors, contacting local services, or even requesting a police welfare check if needed.
No — CheckinBee is not a replacement for medical alert systems or 911.
CheckinBee is designed for daily reassurance, not emergency response. It helps ensure someone notices if a check-in is missed, so your care circle can follow up and make sure everything is okay.
Many families use CheckinBee alongside other safety tools as part of a broader plan, especially for loved ones who are living independently but don’t need a full-time monitoring system.
Yes, CheckinBee functions as a proactive daily welfare check service for older adults living alone. Unlike reactive police welfare checks that only happen after someone reports concern, our automated check-in service texts your loved one every day at their chosen time. If they don't respond after multiple attempts over an hour, their care circle (family and friends) is immediately alerted. This ensures someone knows within hours if there's a problem — not days or weeks later.
Yes. All data is encrypted and stored securely. We follow industry best practices for data security and never sell or share your personal information.
We take privacy seriously. We don't track your location, monitor your activities, or share your information with third parties. We only contact you for your daily check-in and only alert your care circle if you don't respond.
Still have questions?
We’re always happy to help — you can reach out anytime and we’ll walk you through it. Contact us here or email us at support@checkinbee.com.
